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Client Name: Mike Willams
Profession: Operations Manager – Table Mountain Aerial Cableway
Client since: 2013
I moved over to Kayser Baird in the beginning of 2013 on the recommendation of my health insurance broker. The shift over to Kayser Baird was seamless and staff were very helpful and friendly.
We hadn’t had a claim since we were married 15 years and like most people thought it would never happen to us. A few years after that our luck ran out. My prize bicycle was taken from my garage when I accidently left my garage door open. I got hold of Kayser Baird immediately and reported the incident with not much hope due to the fact that there was negligence on my part. Unexpectedly, Shaun Baird got hold of me himself and said that because we had never had a claim in 15 years he would see what he could arrange. He came back to me a short while after and said that he managed to negotiate an ex gratia payment, to assist me with my loss which was again unexpected and obviously much appreciated.
A couple of weeks later I was lucky to get my bicycle back however there were a few missing bits and I had to pay a ransom. Again Kayser Baird without me asking negotiated an ex gratia payment to assist us with the loss.
I am extremely grateful to Kayser Baird for the way in which they handled my situation and definitely have the comfort of knowing Im in good hands going forward.
Michael Williams – Manager Table Mountain Cableway
What Mike doesn’t mention in his story above, is that he went out of the way to track his bike down using social media. We were able to reward Mike for his efforts by negotiating a significant reduction in his premium with Santam, and a complete excess waiver on all three of his vehicle at no additional cost. In addition Santam were willing to still pay out R7,000 towards some of the bike components that weren’t recovered, even though the loss was technically not covered by the policy because of the garage door being left open.
Mike’s story is a great example of how good risk management can result in lower insurance costs, and positive outcomes to losses.
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Kayser Baird was founded in Durban in 1986. We have grown to become one of the largest and most successful independent brokers in the country.
Directions to Cape Town Office :
If you are coming from Cape Town CBD on the N1, take the Willie Van Schoor/Durban Road turn-off and then turn left at the intersection. When you get to Bill Bezuidenhout Avenue turn left, then carry on straight until you get to Carl Cronje Drive.
Turn right at the intersection and then immediately left into the Avanti Tower Office Block.
If you are coming from Paarl on the N1, take the Willie Van Schoor/Durban Road turn-off and then turn right at the intersection. When you get to Bill Bezuidenhout Avenue turn left, then carry on straight until you get to Carl Cronje Drive.
Turn right at the intersection and then immediately left into the Avanti Tower Office Block.
Directions to Durban Office:
If you are coming from Durban go up fields hill, past the Kloof Village Rd turn-off and then take the Abrey Road turn-off (exit 24) as if you are going to the Kloof Golf Course. When you get to the top of the glide-off turn left, left again into Lyngarth and when you get to the T-Junction at Abrey Road you will see our building on your left hand side.
Coming from Pmb / Hillcrest take the Abrey Road turn-off (exit 24), turn right over the M13 and turn left in Lyngarth. At the T-Junction at Abrey Road you will see our building on your left hand side.