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Know Your Policy – Part 5; Convenience Benefits

By Kayser Baird | Durban | November 27, 2014

KB aSSIST 192342342

Did you know? Your Personal Policy has some useful convenience benefits

~Kayser Baird Insurance






Kayser Baird underwrites your personal insurance policy with either Santam or Hollard, the two largest insurers in South Africa.

Both the Santam and the Hollard personal policy contains a range of very useful convenience benefits. In the case of Santam clients, these benefits are built intoKB aSSIST 19191 the premium and are automatically included in the cover, for Hollard client’s you are able to opt in or out of this service which costs R20 per month.

What is covered?

The three most frequently used benefits offered are;

Home Safe Chauffeur

Road and Accident Assist

Home Assist

Other useful benefits are;

Emergency Medical Assist (access only – costs for your account)

Legal Assist

How Do I access these benefits?

If you are a Santam personal client you will call the Santam SOS Helpline – O860 505 911

If you are  Hollard personal client you will call the dedicated KB Assist number – 0861 555 006

Summary of the main benefits

Home Safe Chauffeur
This benefit will ensure that you arrive home safely, in your own vehicle, in the event that you drink more than the legal limit. This service is limited to a 50km radius of the city centres of Johannesburg, Pretoria, Durban and  Cape Town  and you are allowed 6 call-outs a year. At the specified time and location, the call centre will notify you that the pick-up driver has arrived at which time you will have 15minutes to meet the driver.
Road and Accident Assistance
Members have access to the following services in the event of a roadside emergency 24 hours a day within the border of South Africa;


  • Mechanical / Electrical Breakdown
  • Jump-start Service
  • Tyrechange Service
  • Running out of fuel
  • Keys Locked in a vehicle
Home Assist
Fixtures, Fittings and Services
In the event of a home emergency as a result of breakage of fixtures and fittings, we will arrange for an appropriate repairer (electrician, plumber, locksmith, glazier etc.) to address the problem at one nominated address. The call out fee and first hour labour is covered, thereafter normal rates apply. Please note that all parts and materials used are excluded and will be for the members account.A home emergency is defined as an event that is potentially life threatening or could possibly cause structural damage to a property. Overall of 3 incidents or up to R2000 per annum per policy.Emergency Services Notification and Call-outWe will, at your request, relay notification of emergencies to the police, traffic, fire brigade, ambulance, security or any other emergency service provider.


Kayser Baird offers both Personal and Business short term insurance and is one of the largest brokers in South Africa. To request a quote for your personal insurance please contact us.


Next week in “Know Your Policy” we look at optional cover that you can take on your personal insurance policy in  Part 6 – Optional extensions on your personal insurance policy

Read previous posts in the “Know Your Policy” series;

Part 1 – The Average Clause
Part 2 – All Risks Cover
Part 3 – Residential Buildings Insurance
Part 4 – Your Policy Excess Structure

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