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Client Testimonials

Susan Edwards – 13 September 2016

I want to thank you for the professional way you have handled my motor claim. I have had wonderful support from Kayser Baird, and I congratulate you all. I am so pleased I changed my broker. I have my car back and also want to say that it was a good experience at Hillcrest Panel Beaters. 

Stuart Bradbury – 10 May 2016

I have always had phenomenal service from Kayser Baird and I continue to urge colleagues and friends to contact Kayser Baird whenever I can.  It is seldom in this day and age that such customer service is experienced and it is a credit to Kayser Baird.

Dave Beatie – 23 September 2016

As you may be aware I have been a client of Kayser Baird for many years. Over these years I have had many opportunities to change broker and insurer but I haven’t. The reason for this is the fantastic service that I receive from your staff. I value service above price and also believe that loyalty is something that is earned. Kayser Baird has certainly earned my loyalty.

Jacinta van Wyk

In my 20 years with Kayser Baird – my claims were always handled promptly and efficient. They are very helpful and every query is handled very professionally.

Ntando Madela

They had my burst geyser replaced within the day. I’m very impressed by Kayser Baird. I must say switching to them was the best decision I’ve made.

Arno de Beer

Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Kayser Baird for years to come. I am highly pleased with the professional manner in which my claim was handled. Thank you Alison!! You have been exceptional – your help, your promptness and the accuracy of everything you have done. Brilliant!

D Govender.

I deal with a lot of insurance companies and I know sometimes how long a claim can take. But with Kayser Baird Insurance Brokers I know I don’t have to stress because of the way claims are handled from start to end. I would like to say well done to a good team that they have. I work in a car dealership and I am in sales, so I know what customer service is and this company’s staff have the right mindset. Due to the great service I got from your company I have already sent through clients to your company, who have taken up policies with you. Word of mouth is more powerful than any advert. 

Roy Seddon – 5 April 2016

I have recently made use of your Holiday Travel Insurance. I want to compliment you on your service. The policy itself covers everything which I was advised on. And I am well satisfied with it. Just as important as the actual policy was the manner with which Michelle Lake dealt with me. She answered all my queries very professionally in a very pleasant and reassuring manner. Thank you.

Auto Collision Towing – 18 May 2016

I need to pay a compliment to Lindi Duckitt at your Kloof offices. Whenever I request any information, loading of vehicles etc, she is prompt and efficient. It only takes a few minutes and all my requests are dealt with. Please pay her a compliment from auto collision towing. Much appreciated.


After dealing with the misery that is telesales / call centre style insurance, dealing with Kayser Baird was a breath of fresh air. The people I’ve dealt with have been helpful, knowledgeable and friendly. I found Kayser Baird via word of mouth recommendation and I’ll certainly continue that trend.

Mike Montgomery – 27 January 2016

Just a note of thank you. My mother in law complimented your service on helping her with her Peugeot insurance saying it was an absolute pleasure dealing with you in comparison with other leading insurance companies. Your efficiency and professionalism was fantastic.

Aco Stulic

Assistance was prompt and on point. I was greeted and engaged with in a positive way throughout the process. Juno was a delight to deal with!